Writing about AI chatbots in practice: what works, what does not, and what we learned building for real clients.https://smartchatbot.rs/https://smartchatbot.rs/en/blog/ai-hallucination-why-a-better-prompt-is-not-the-fix/https://smartchatbot.rs/en/blog/ai-hallucination-why-a-better-prompt-is-not-the-fix/Every LLM bot invents a fact sometimes — that is a property of the technology, not a defect. What separates vendors is whether they solved it structurally or are hoping it will not come up.Wed, 15 Jul 2026 00:00:00 GMTFrom practiceTrustMarko Markovićhttps://smartchatbot.rs/en/blog/what-customers-actually-ask-a-bot/https://smartchatbot.rs/en/blog/what-customers-actually-ask-a-bot/Two findings from production that change how you read your own bot's data: why your list of "top questions" is probably measuring your own interface, and why customers ask for your company number before they ask your price.Wed, 15 Jul 2026 00:00:00 GMTFrom practiceKnowledge baseMarko Marković