When someone breaks down, they do not wait. They call the next name on the list.
In this trade an enquiry does not tolerate delay. If nobody answers in the first couple of minutes, the job goes to whoever picked up. The bot answers immediately — at three in the morning, roadside, in the rain.
Work that will not wait for morning
Answers at three in the morning
Breakdowns do not happen during office hours. The bot says whether you go out at night, to which areas, and what the caller should do while waiting — without waking you for a question that already has an answer.
Coverage, clearly and immediately
The first question is almost always "do you come out to me". The bot knows your towns and coverage areas, and says honestly when something is out of range instead of leaving someone waiting.
What you do, and what you do not
Towing, motorcycle transport, unregistered vehicles, cross-border transport — the bot separates what you offer from what you do not. Fewer call-outs that should never have happened.
Account status without logging in
A client asks "where is my listing, which plan am I on" and cannot log in from the road. The bot checks it by email address and answers immediately — no ticket, no waiting on support.
Collects details through a form the client confirms
The bot leads the conversation, gathers details one at a time, then shows a pre-filled form. The client reviews, corrects and submits it themselves — the bot never claims to have sent something it has not.
Does not invent when it does not know
With no data, the bot says so and refers to you — rather than guessing a price or a deadline and leaving you with a client who took it as a promise.
Checking an account, from the road
The client got an answer from the road, with no login and no support queue. What the bot does not know, it does not guess — it hands over, with a contact.
Already running in this trade
SmartChatBot is in production on slepsluzbe.net — a directory of towing services in Serbia. It answers questions, checks account status and guides owners through listing their company. Open the site and try the bot live.
Straight answers
Can the bot dispatch a crew?
Not on its own — you approve the call-out. It collects location, vehicle type and contact and emails you the details immediately, then you call. Checks and writes against your own system (account status, client data) the bot does itself.
What if a client asks for an exact call-out price?
The bot says what you give it. With fixed prices per zone, it quotes them exactly. If the price depends on the situation, it says so and collects details for you to call back — it will not guess a figure.
Can the bot see other clients' data?
No. Status checks work only against the exact email address the user provides — the bot does not search by company name, does not guess similar addresses and does not return lists. That is a deliberate rule.
Does the bot work on a phone, roadside?
Yes. The widget runs in a mobile browser with nothing to install. Most enquiries in this trade come from a phone anyway.
Would this work for you?
Describe your business in a couple of sentences. We will tell you honestly what the bot could take off your hands — and what it could not.