A patient asks at 22:40. Your practice is closed — the bot is not.
Most questions a practice receives repeat week after week: what do you treat, how long does it take, is there any preparation, when are you open. The bot takes those, and forwards only what actually needs a person.
Specific, not generic
Hours and location, without a phone call
Are you open Saturdays, until when, where do I park. The questions your assistant stops working to answer — the bot handles them, at night and on weekends.
What you treat, and what you do not
A patient asks for a service you do not offer — the bot says so immediately, instead of them showing up for nothing. It knows your specialisations because it is configured from your own material.
How to prepare for a visit
Fasting or not, which previous results to bring, how early to arrive. The same instructions every time, regardless of who picked up the phone.
Contact while the patient is still interested
When it recognises a serious enquiry, the bot collects name, phone and reason, and emails you the full transcript. You see what they asked before you call back.
Books into your system
The bot connects to your booking system, shows genuinely open slots and writes the reservation. The patient gets a time in the conversation, you see it in your calendar — no phone call, no double entry.
See what patients ask that you never knew about
When the bot has no answer, it shows up in the admin panel as a knowledge gap. That is how you learn which questions arrive that your site never addressed.
Friday, 22:40
The practice receives an email with the number, the reason for the enquiry and the full conversation. Monday morning they know who to call and why.
Already running in healthcare
SmartChatBot is in production on ordinacije.rs — the largest directory of private practices, clinics and laboratories in Serbia. Open the site and try the bot live, unannounced.
Straight answers
Can the bot book an appointment for a patient?
Yes. The bot connects to your booking system, shows open slots and writes the reservation — confirming it only once it is actually booked. If you do not run a booking system yet, the bot collects the contact and the reason and emails you the whole conversation.
Does the bot give medical advice?
No. It answers organisational questions — services, hours, preparation, location, contact. Anything touching diagnosis or treatment is referred to the practice. It is configured not to invent, and to say when it does not know.
Where does the bot get information about my practice?
You send us your material — website, price list, list of services, opening hours, common questions. We configure the bot from that. It answers only about your practice, from your data.
What happens to patient data?
Data is stored on EU servers (Frankfurt) and the system is GDPR-compliant. In the admin panel you see every conversation and contact, and you can export or delete them.
Would this work for you?
Describe your business in a couple of sentences. We will tell you honestly what the bot could take off your hands — and what it could not.