"Where is my order?" a hundred times a month. Always the same question.
Most shop support is not complex problems but three repeating questions: where is my parcel, do you have this in stock, what does it cost. The bot answers them from your shop, in real time.
Wired to your catalogue, not to a script
Order status, with an identity check
The customer gives an order number and an email — the bot returns status, date, total and what was ordered. Without the email it does nothing, so nobody can read someone else's order by guessing a number.
Live stock, not last month's
The bot queries your shop at the moment of asking: in stock, sold out or on backorder. The answer is right even if you changed the item five minutes ago.
Price straight from the catalogue
Including the sale price when there is one. The bot does not round, does not remember an old price and does not invent — it reads it from the shop on every question.
A link that actually exists
The bot gives only the link the shop returned. It does not assemble a URL from a product name — the customer never lands on a 404.
Honest when it finds nothing
If no order matches that number and email, the bot says so and points to support. It does not guess the reason or promise a delivery date it has no way of knowing.
Support only gets the real cases
The bot absorbs the repeating questions. What reaches you is what needs a decision — a complaint, an exception, a special arrangement.
Where is my parcel, on a Sunday night
Wrong email → an honest "cannot find", no guessing and no one else's data. Correct email → status, total and contents. Then price, stock and link — straight from the catalogue.
Already running in this trade
SmartChatBot is in production on an online shop, answering customers straight from its catalogue — order status, stock and prices, in real time. WooCommerce connects immediately, and the bot connects to any shop with an open API the same way: it reads from the catalogue, not from a script.
Straight answers
Does this work with my platform?
The bot connects to your shop through the API it exposes. WooCommerce connects immediately; for other platforms with an open API the adapter is a day or two of work. Tell us what you run.
Can someone read another customer's order by guessing the number?
No. The bot requires both the order number and the email, and verifies the email matches the order. With the wrong email it returns nothing — as shown in the conversation above.
Can the bot process a refund or cancel an order?
Not by default — it reads data, it does not change it. State-changing actions are added deliberately and by agreement, because they carry risk. For now the bot passes such cases to you.
What if the bot gives a wrong answer?
In the admin panel every message has a correct-answer option. From that point the bot uses your correction for similar questions. You also see the questions it could not answer.
Would this work for you?
Describe your business in a couple of sentences. We will tell you honestly what the bot could take off your hands — and what it could not.