Blog
Topic: From practice
What we learned putting bots into production for real clients — including the parts that did not work.
· 5 min read
AI hallucination: why "we trained it well" is not an answer
Every LLM bot invents a fact sometimes — that is a property of the technology, not a defect. What separates vendors is whether they solved it structurally or are hoping it will not come up.
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What customers actually ask a bot (and what you think they ask)
Two findings from production that change how you read your own bot's data: why your list of "top questions" is probably measuring your own interface, and why customers ask for your company number before they ask your price.
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